Bank of Cyprus introduces Cyprus’ first AI banking assistant

Bank of Cyprus has become the first bank in Cyprus to offer an AI banking assistant with the launch of DANAI, a new digital service that harnesses Artificial Intelligence to make everyday banking support even simpler and more immediate. Through the Bank’s Mobile App, customers can quickly receive answers to everyday banking questions at any time of the day.

DANAI is available directly from the app’s home screen and operates 24 hours a day, seven days a week, giving customers an additional and immediate way to access information whenever they need it.

Using DANAI is simple and straightforward. Customers can type their questions in natural language, without having to search for information across different menus or sections of the app. DANAI provides answers to common banking questions and is available in both Greek and English.

George Koushis, Chief Technology & Operations Officer at Bank of Cyprus, said: “At Bank of Cyprus, we continuously invest in technologies that make the banking experience simpler, faster and more accessible. With DANAI, we are becoming the first bank in Cyprus to offer an AI banking assistant to our customers, putting Artificial Intelligence to practical use in everyday banking services. The ability to access information 24/7 through the Mobile App gives our customers another easy and immediate way to interact with the Bank.

“Today’s announcement places us among the pioneers in the adoption of Agentic AI, and this is only the first step. We will continue to enhance DANAI’s capabilities through frequent and meaningful improvements, always with our customers’ real needs at the heart of its development.”

Mike Crosby, Director, Banking & Financial Services at Avenga, said: “DANAI represents an exciting milestone in the evolution of digital banking, demonstrating how Artificial Intelligence can transform the way banks engage with their customers. Together with Bank of Cyprus, our ambition was to turn cutting-edge technology into something intuitive, personal and genuinely valuable for customers. This achievement reflects the power of innovation, exceptional teamwork and a partnership built on trust and shared ambition. We are incredibly proud of what we have accomplished together - and even more excited about what lies ahead.”

Avenga is an AI-native digital engineering and consulting partner helping enterprises accelerate digital transformation through AI, Data, Cloud, and Software Engineering. With thousands of technology professionals worldwide, we combine deep industry expertise with advanced engineering capabilities to help organizations modernize legacy systems, build innovative digital products, and unlock business value through technology. Within Banking and Financial Services, we support financial institutions across their transformation journeys, from core banking modernization and digital channels to Conversational AI, Agentic AI, intelligent automation, and data-driven customer experiences.